How can we help?
Email us and a real person will get back to you, usually within two business days.
Email support
Tell us what you were doing, what you expected and what happened. Screenshots help. Please don’t send health records or passwords by email.
Common questions
Pricing, privacy, devices and more are answered in the FAQ.
Sign-in problems
- Fur Circle signs you in with a link or code sent to your email, or with Apple or Google. There’s no password to forget.
- If the email doesn’t arrive within a few minutes, check your spam or promotions folder, then request a new link.
- Open the link on the same phone where you have Fur Circle installed.
Subscriptions and refunds
- Premium and Family are billed through the App Store or Google Play and renew automatically until you cancel.
- iPhone and iPad: Settings, tap your name, then Subscriptions.
- Android: Google Play, tap your profile picture, then Payments & subscriptions, then Subscriptions.
- Refunds are handled by Apple or Google under their policies.
Delete your account and data
In the app:
- Open Fur Circle and go to Profile.
- Tap Delete account.
- Review what will be deleted, then confirm.
On the web: sign in at furcircle.app, open Profile, then Delete account.
By email: if you can’t sign in, email support@furcircle.app from the address on your account and ask us to delete it.
What gets deleted: your profile, photos, posts, comments and contest entries, and every dog only you own, with all of its records and files. Dogs you share with another owner stay with them. Backups are overwritten on a rolling schedule, as described in the Privacy Policy.
Deleting your account doesn’t cancel a subscription. Cancel it in your App Store or Google Play settings first.
Report a problem or content
To report a post, comment, profile or listing, use the report option on it in the app. For anything urgent, email support@furcircle.app.